Reception & Administration Assistant

About the role

Broome Physio, a growing community-focused physiotherapy practice serving patients across Broome, is looking for a friendly, enthusiastic and organised person to join its reception team, starting in January 2027. This is a part-time, varied reception and administration position that forms part of the day-to-day running of the clinic.

Key responsibilities

• Welcome patients and build rapport so everyone feels comfortable in the waiting room
• Manage appointments, bookings and the clinic diary using Cliniko
• Answer phone calls, emails and general patient enquiries
• Process payments, private health claims and other reception transactions
• Maintain accurate patient records and general administration
• Do data entry, spreadsheets and assist with administrative reporting
• Help with social media, clinic updates and basic marketing
• Keep reception, the waiting room and shared areas clean and tidy
• Support the physiotherapists and keep the clinic running smoothly

Required profile

• Friendly, personable and able to build rapport with patients of all ages and backgrounds
• Positive, enthusiastic and organised, able to manage competing priorities
• Proactive, reliable and proud of keeping the clinic clean and welcoming
• Good communicator with patients, colleagues and other health professionals
• Previous medical reception or administration experience is highly regarded but not essential; customer service, hospitality, retail or general administration experience is also valued

Required skills

• Comfortable with computers, Microsoft Office and spreadsheets
• Willingness to learn practice management systems and processes

What we offer

• $30-$35 per hour depending on experience and suitability
• Approximately 30-35 hours per week, Monday to Friday with flexible hours
• Opportunity for additional hours as the business grows
• A friendly, supportive team and training and support with practice management systems

To apply, send your resume and a brief cover letter explaining why you are a good fit, and answer the question about what makes someone feel welcome in a physiotherapy clinic.