Quality Compliance Officer – Government & Facilities Management

About the role

Join Downer’s Government and Integrated Facilities Management team as a Quality Compliance Officer. You will lead compliance inspections on maintenance works for Housing Authority assets, ensuring high‑quality outcomes that support essential public services.

Key responsibilities

• Conduct planned site inspections across the allocated region, verifying that works orders and completed tasks meet contractual, technical, legislative and Australian standards.
• Run tenant satisfaction surveys after maintenance to gauge service quality and identify improvement opportunities.
• Identify systemic and emerging risks, escalating findings to relevant stakeholders.
• Support the development and rollout of quality‑assurance initiatives to raise compliance and service‑delivery standards.
• Facilitate incident reviews, non‑conformance investigations and improvement planning in partnership with delivery teams.

Required profile

• Certificate/Diploma in Auditing, Compliance, Quality Assurance or equivalent experience.
• Degree in Business, Risk Management, Quality Management or related field (desirable).
• Proven experience in field‑based compliance, risk or operational assurance within maintenance, construction or service delivery.
• Ability to plan, conduct and document audits in line with regulatory, compliance and contractual requirements.
• Knowledge of WA Work Health and Safety Act, relevant codes of practice and requirements.

Required skills

• ISO standards
• WA Work Health and Safety Act knowledge
• Audit planning and documentation

What we offer

• Training and development programmes to diversify your career.
• Internal mobility – 30% of vacancies are filled internally.
• Employee benefits including healthcare discounts, retail and car purchase savings, and an Employee Assistance Program.