Provider Lead (Full-Time Hybrid)

About the role

Cogent Thinking, part of the MedHealth group, delivers injury prevention, 24/7 incident response and care coordination services tailored to each customer. As a Provider Lead you will build, support and optimise the healthcare provider network. The role suits a relationship-focused person who enjoys stakeholder engagement, account management, problem-solving and driving continuous improvement. It is a full-time position based in Melbourne with hybrid working.

Key responsibilities

• Lead the onboarding, maintenance and optimisation of the provider network
• Develop and manage relationships with key providers and stakeholders
• Conduct provider performance reviews and identify improvement opportunities
• Provide training and support on products, services and digital platforms
• Manage provider and customer escalations and ensure timely resolution
• Maintain provider records, reports and network data
• Gather feedback from providers and customers to improve service delivery
• Support provider strategy initiatives and continuous improvement projects

Required profile

• Tertiary qualification in health or a related discipline preferred
• Strong stakeholder management skills and proven ability to build collaborative relationships
• Knowledge of Cogent products and services preferred
• Highly organised, outcome focused, with excellent communication and presentation skills
• Strategic thinker with a proactive, results-oriented approach
• International applicants are not supported for this role

Required skills

• Microsoft Office suite
• Working knowledge of CRM software

What we offer

• Hybrid working arrangements close to public transport
• Employee initiatives for health insurance, fitness and travel perks
• Exclusive employment discount program
• Health, wellness and financial wellbeing support
• Novated leasing and specified salary sacrificing
• Paid parental leave (criteria applies) and purchased leave