Program Manager – Lead PM Team

About the role

Orchard is seeking a hands‑on Program Manager to own delivery across a major client portfolio. You will lead complex programs, coach a team of PMs, and ensure high‑quality outcomes while leveraging AI tools to drive continuous improvement.

Key responsibilities

• Deliver excellence by estimating, building timelines, running governance and solving real‑world issues.
• Maintain program visibility, tracking milestones, dependencies and risks, and presenting solutions.
• Manage commercial health: monitor budget vs. actual, control scope changes and protect margins.
• Develop and coach a team of PMs, fostering ownership and empowerment.
• Act as senior delivery contact, partnering with Account Direction to translate business goals into executable programs.
• Integrate AI tools such as Claude into daily workflows and help build Orchard’s AI delivery capability.

Required profile

• 8+ years in digital delivery, preferably agency experience.
• Proven track record managing multi‑program portfolios with commercial responsibility.
• Strong commercial instincts, people‑first mindset and systems‑thinking ability.
• Calm, transparent and decisive under pressure, comfortable with ambiguity.
• Proactive in identifying growth opportunities and contributing to new‑business efforts.
• Active user of AI tools with curiosity about their evolution.

Required skills