Product Support Specialist – APAC (Australia)
ashby
Job description
About the role
Join Ashby’s APAC support team in Australia to deliver world‑class assistance for a complex SaaS product. You’ll work directly with customers, troubleshoot integrations, and guide users through detailed workflows.
Key responsibilities
- Handle end‑to‑end SaaS troubleshooting, from initial report to resolution, including configuration issues and ambiguous behavior.
- Develop and improve internal processes such as technical enablement and workflow automation.
Required profile
- Comfortable owning complex technical tickets and communicating solutions clearly to varied audiences.
- Curious, detail‑oriented, and able to balance investigation, communication, and escalation in a fast‑moving environment.
Required skills
- Experience with B2B SaaS support across SMB to enterprise customers.
- Ability to explain technical issues concisely and adapt explanations for different audiences.
What we offer
- 10‑year exercise window for stock options.
- Unlimited PTO (recommended four weeks per year) and generous paid family leave.
- $100/month education budget and equipment, software, and furniture allowance.
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Published 4 hours ago
Expires 1 month from now
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