Product Support Engineer

About the role

The Product Support Engineer will join Wabtec Digital Mine’s Program & Services team, providing technical support for mining technology solutions. You will act as a key interface between customers and product teams, ensuring safe and productive outcomes.

Key responsibilities

• Configure, test and verify system performance according to customer requirements.
• Support deployment, firmware, software and configuration updates on‑site, remotely or in the office.
• Provide technical assistance and troubleshoot issues, adhering to service level agreements.
• Collaborate with product managers to advocate for customer needs and influence product improvements.

Required profile

• Experience in a mining environment or with mobile fleet equipment.
• Knowledge of help‑desk/ticketing tools and ability to manage multiple demands.
• Strong oral and written communication skills with a focus on customer service.
• Commitment to safety, compliance and on‑call availability as required.

Required skills

• Linux administration, Microsoft Server, IIS and SQL Server.
• Programming in C, C++, Python, Java, HTML.
• Understanding of network and communications technology.
• Ability to read electrical wiring diagrams and diagnose technical issues.

What we offer

• Paid birthday leave and employee recognition program.
• Discounted health insurance, novated leasing and lifestyle discounts.
• Employee assistance program and flexible work hours.
• Occasional travel, including international, and a current driver’s licence required for site visits.