Product Owner – Onboarding and Engagement

About the role

ING Australia is looking for a curious, commercially minded Product Owner to shape and deliver customer onboarding and engagement programs. The role sits at the intersection of marketing, analytics, digital and delivery, combining people, ideas and capabilities to create customer experiences that drive business outcomes. It works closely with stakeholders across the business to design customer journeys, solve complex problems and influence customer growth and engagement.

Key responsibilities

• Lead prioritisation, planning and delivery across multiple initiatives, managing timelines, dependencies, risks and stakeholder expectations.
• Establish ways of working that deliver consistently and predictably, while supporting sustainable workloads and team wellbeing.
• Design, scope and deliver customer acquisition and engagement initiatives across digital channels, partnering with Marketing, Digital, Martech and Analytics teams.
• Facilitate workshops and design sessions to define customer journeys, interventions and campaign strategies.
• Analyse campaign performance, customer data and targeting approaches to optimise outcomes and improve customer experiences.
• Work with cross-functional teams to ensure solutions are practical, compliant, well documented and delivered with speed, quality and transparency.

Required profile

• Experience leading complex programs, campaigns or customer initiatives, with strong Agile delivery experience and the ability to manage critical paths, dependencies and competing priorities.
• Proven analytical and problem-solving capability, able to interpret data, challenge assumptions and troubleshoot campaign performance.
• Strong stakeholder management skills, with the confidence to facilitate workshops, influence decisions and align diverse teams.
• Experience turning business objectives into practical customer solutions within delivery constraints.
• Highly organised, detail-oriented and proactive, with genuine ownership and curiosity.

Required skills

• Basic SQL skills
• Agile delivery

What we offer

• Discounted ING Health Insurance
• An additional rest day to support wellbeing
• An IMPACT day to volunteer on approved sustainability activities

Applications close on Thursday 19 November. ING uses a direct talent sourcing model, so no agency introductions are accepted.