Service Desk Technician (Level 2) - 12 Month Contract

About the role

ACCIONA is looking for a motivated and technically skilled Service Desk Technician for a 12-month contract in North Sydney. You will provide second-level support across computer systems, operating systems, applications and mobile services, managing incidents and service requests and installing and configuring hardware and software. The team is growing and there is a possibility of a permanent role.

Key responsibilities

• Log and handle ICT incidents and service requests using the ITSM tool ServiceNow
• Install and configure computer hardware, software (especially Microsoft products) and peripheral devices
• Monitor the ticket queue and reprioritise work so that resolution stays within defined SLAs
• Provide clear notes in ServiceNow for each ticket and update or develop Knowledge Base articles
• Work closely with local and global ICT teams to deliver high-quality support

Required profile

• Proven experience in a Level 2 role within a large matrix organization
• Excellent communication skills to interact with stakeholders and give clear support
• Ability to solve problems in a fast-paced environment

Required skills

• Mobile device support (iOS and Android)
• Office 365 PC programs
• PC hardware configuration, including printer and scanner maintenance
• ServiceNow and Microsoft products