Product Analyst - General Merchandise

About the role

Kmart Australia is looking for a Product Analyst to join its General Merchandise Quality team. The role combines product quality and compliance, data analysis, governance reporting, AI-enabled insight generation and process optimisation. Working with Product Technologists, Merchandise, Quality, Sourcing and suppliers, you will use data and emerging tools to identify product risks and strengthen quality, safety and compliance outcomes.

Key responsibilities

• Support product quality, safety and compliance initiatives across the General Merchandise range.
• Coordinate quality, compliance and testing activities, keeping governance records and tracking actions.
• Coordinate product samples, testing schedules, approvals and development milestones, flagging risks or delays.
• Analyse quality, testing and customer data with digital and AI-enabled tools to find trends and risks.
• Help design and improve digital and AI-generated insight processes for proactive risk identification.
• Prepare governance reports, performance insights and trend analysis for operational and leadership audiences.
• Support investigations into quality issues, complaints and non-compliance, including root-cause analysis and corrective and preventative actions.
• Maintain product approvals, test reports and compliance documentation.

Required profile

• 3+ years' experience in a quality, product development, compliance, technical or related analytical role.
• Understanding of quality management systems, product testing and compliance frameworks.
• Experience maintaining technical documentation, governance records or compliance information.
• Attention to detail and ability to manage multiple priorities in a fast-paced environment.
• Strong stakeholder engagement and communication skills; retail, consumer products or regulated industry experience highly regarded.

Required skills

• Strong analytical skills and ability to interpret data and report on it for different audiences.
• Confidence using digital and AI-enabled tools to analyse information, automate reporting and improve processes.
• Ability to review processes, spot inefficiencies and drive practical improvements.

What we offer

• Flexible hybrid working through the Flex Where, Flex When, Flex Well policy.
• Team member discount card at Kmart, Target, Officeworks and Bunnings.
• Brighter Benefits program with discounts on entertainment, travel, lifestyle and health.
• Bonus program for eligible team members.
• Inclusive parental leave and support through a partnership with Circle In.
• Learning and support program, mentor program and Kudos peer-recognition program.