Private Health Insurance Customer Service Representative

About the role

We are looking for a Private Health Insurance Customer Service Representative to join our team in South Yarra. You will contact customers who have recently switched policies through Comparify.au, ensure their transition is smooth, and respond to any follow‑up questions. The role also involves handling inbound enquiries, resolving issues and keeping our CRM data up‑to‑date.

Key responsibilities

• Call newly switched customers to confirm a seamless transition and answer outstanding queries.
• Manage inbound phone and email enquiries related to private health cover.
• Investigate and resolve customer issues promptly.
• Maintain accurate records in the CRM system.
• Collaborate closely with Advisors to provide consistent support.

Required profile

• Previous experience in private health insurance, either in retention or customer service (essential).
• Strong phone etiquette and the ability to explain complex cover in plain language.
• Detail‑oriented with a genuinely helpful attitude.

Required skills

• CRM systems

What we offer

• Hourly rate of $30‑$40 based on experience.
• Superannuation contribution.
• Full‑time hybrid work arrangement.