Principal Consultant – Intelligent Marketing and AI

About the role

Infosys Consulting seeks a senior leader to drive Intelligent Marketing and AI strategy, architecture, and delivery for its largest ANZ clients, including major banks and financial services firms. This hybrid role involves guiding clients through complex decisions across CDP, journey orchestration, marketing automation, and emerging agentic AI capabilities.

Key responsibilities

• Define enterprise martech strategy and multi‑year roadmaps aligned to client CX and business outcomes.
• Lead architecture design for data unification, identity resolution, consent/privacy compliance, and cross‑channel orchestration.
• Own senior client and C‑level stakeholder relationships, shaping SOWs, commercial proposals, and delivery governance.
• Mentor cross‑functional delivery teams (architects, engineers, analysts) across concurrent engagements.
• Run vendor‑neutral evaluation and selection processes across the martech landscape (CDP, CMS, personalization, marketing clouds).
• Establish delivery frameworks, RACI models, and change‑management practices for large‑scale platform migrations.
• Integrate emerging agentic AI and automation capabilities where they create measurable value.
• Contribute to practice growth through capability building, thought leadership, and partner ecosystem relationships.

Required profile

• 10+ years in martech/customer‑experience consulting with architecture‑level exposure to at least two major platform ecosystems.
• Proven track record leading enterprise‑scale implementations spanning data platforms, journey orchestration, and personalization.
• Experience delivering in regulated industries (financial services, healthcare, insurance) strongly preferred.
• Strong grasp of data privacy, consent frameworks, identity resolution, and integration patterns (APIs, event streaming).
• Demonstrated revenue or P&L impact, team leadership, and senior client advisory experience.

Required skills

• Adobe Experience Cloud
• Salesforce Marketing Cloud
• Braze
• Segment
• Tealium
• AI/agentic AI systems in martech workflows
• API integration and event‑streaming architectures

What we offer

• Exposure to complex, high‑impact martech transformation programs for leading ANZ enterprises.
• Collaborative, expert‑led practice with strong global delivery and Adobe/Salesforce partner relationships.
• Clear progression pathway toward Senior Principal and Practice Leadership.
• Investment in professional certifications, thought leadership, and continuous learning.