Platform Consultant

About the role

Ingram Micro is hiring a Platform Consultant in Sydney. The role sits within the Digital Operations team as the Digital Automation Lead, driving technology adoption and digital transformation across key platforms. Working closely with Platform Consultants and Business Units, you will promote automation offerings, maximize customer adoption and help partners achieve their strategic goals.

Key responsibilities

• Develop and execute proactive strategies to drive partner adoption and usage of key platform functionalities.
• Work with Platform Consultants to deliver customer optimization plans and improve operational processes.
• Partner with Business Units on net-new customer onboarding to promote digital automation solutions.
• Identify growth opportunities by aligning partner strategic objectives with future platform capabilities.
• Share best practices across teams to improve the customer experience.

Required profile

• Extensive experience in Customer Success, Technical Account Management, Customer Experience or Project Management.
• Demonstrated ability to manage multi-tiered service provider relationships and drive technology adoption across accounts.
• Strong interpersonal and influencing skills, with a collaborative, team-oriented mindset.

Required skills

• Proven technical acumen with a background in cloud technology, software solutions or infrastructure platforms.
• Ability to streamline operational processes, evaluate workflows and drive partner-centric outcomes.