People Connect Advisor (HR)

About the role

IAG, the largest general insurance group in Australia and New Zealand, is hiring a People Connect Advisor (Human Resources Advisor) in Sydney. The role is the first point of contact for employees and leaders, giving advice and support on people matters such as leave, payroll queries and leadership processes. It is an eight-month fixed-term position based in Sydney only, within a fast-paced, high-volume contact centre environment.

Key responsibilities

• Give timely and accurate HR advice on leave, payroll, recruitment, performance, conduct and other employment enquiries.
• Handle a high volume of work across phone, chat and case management channels while keeping a positive customer experience.
• Apply policies, procedures and guidelines to give consistent, compliant advice.
• Work with specialist People teams to resolve complex enquiries.
• Support employees through sensitive situations with empathy and professionalism.
• Share knowledge and support colleagues to meet service level commitments.

Required profile

• Background in Human Resources or Shared Services.
• Confidence supporting employees and leaders with HR processes and enquiries.
• Passion for delivering good service and positive employee experiences.
• Ability to manage competing priorities accurately in a busy environment.
• Sound problem-solving skills and the ability to research and interpret guidance.

Required skills

• Strong communication skills and empathy in sensitive conversations.
• Familiarity with HR systems and case management platforms; exposure to SuccessFactors or ServiceNow is advantageous.

What we offer

• Superannuation of 13%.
• 20 days annual leave plus 5 days MyLeave.
• Up to 50% off personal insurance and partner discounts on private health insurance, tech and appliances.
• Access to LinkedIn Learning, the IAG Academy, study assistance and secondment opportunities.