People and Culture Advisor (ER Specialist)

About the role

Lush is looking for a People and Culture Advisor (ER Specialist) based in Villawood, NSW, reporting to the People and Culture Manager. The role supports staff across Australia and New Zealand by managing employee relations matters, advising managers and helping keep the workplace safe, fair and aligned with company values. The closing date is Monday 30 November 2026.

Key responsibilities

• Manage a full range of employee relations matters, including grievances, misconduct, workplace investigations and restructures, applying due process and fairness.
• Act as the main expert on modern awards (General Retail Industry Award, Manufacturing Award, Clerks - Private Sector Award) and employment legislation across Australia and New Zealand, giving managers clear, practical guidance.
• Analyse ER data and trends with the P&C Manager to recommend measures, policy updates and manager coaching that prevent recurring issues.
• Provide accurate, timely advice to managers and coach them on handling workplace situations properly and empathetically.
• Conduct or oversee workplace investigations, applying procedural fairness and natural justice.
• Monitor changes in Australian and New Zealand employment legislation, update policies and workflows and escalate compliance needs urgently.
• Support wider People & Culture projects, learning and development, inbox management, contract generation and HR administration.

Required profile

• Experience in employee relations and case management in retail, FMCG or a fast-paced multisite environment.
• Passion for ethical practices and human-centred HR, and alignment with Lush's brand values.
• Comfortable travelling to stores across Australia and New Zealand when on-site case management is needed.

Required skills

• Advanced knowledge of Australian and New Zealand employment law, modern awards, statutory consultation and procedural fairness.
• Ability to handle sensitive situations with confidentiality and sound judgment.
• Strong written and verbal communication, able to coach managers at all levels.
• Analytical approach to HR metrics and trends, with flexibility in a fast-paced environment.

What we offer

• Salary of AU$80,000 - AU$90,000 per year.
• 50% discount on Lush products and a welcome pack.
• Paid day off for your birthday and a profit-based bonus.
• Employee-owned company (10%) where colleagues share in the rewards of success.
• Company-sponsored Employee Assistance Program with free access to psychological, financial, legal and dietary advice.