People and Culture Advisor (ER Specialist) - 3 Month Position

About the role

Lush is looking for a People and Culture Advisor (ER Specialist) to join its People and Culture team in Villawood, NSW. Reporting to the People and Culture Manager, you will be a trusted partner to staff across Australia and New Zealand, helping keep the workplace safe, fair and aligned with company values. This is a full-time, fixed-term position lasting 3 months.

Key responsibilities

• Manage employee relations matters end to end, including grievances, misconduct, disputes, mediation, performance management and workplace investigations, applying procedural fairness and natural justice.
• Act as subject matter expert on modern awards (General Retail Industry Award, Manufacturing Award, Clerks - Private Sector Award), employment contracts and employment legislation across Australia and New Zealand.
• Provide practical, compliant advice and coaching to managers on workplace situations.
• Analyse ER trends and recommend measures, policy updates and manager coaching to prevent recurring issues.
• Monitor changes in Australian and New Zealand employment legislation and update policies and workflows accordingly.
• Support wider People and Culture projects, learning and development, inbox management, contract generation and HR administration.

Required profile

• Experience in employee relations and case management within retail, FMCG or a fast-paced multisite environment.
• Passion for ethical practices and human-centred HR, and alignment with Lush's brand values.
• Comfortable travelling to stores across Australia and New Zealand when on-site case management is required.

Required skills

• Advanced knowledge of Australian and New Zealand employment law, modern awards and statutory consultation requirements.
• Ability to coach managers and communicate clearly in writing and verbally.
• Analytical approach to HR metrics and trends, with flexibility in a fast-paced environment.

What we offer

• Salary of AU$80,000 to AU$90,000 pro rata.
• 50% discount on Lush products and a welcome pack.
• Paid day off for your birthday and a profit-based bonus.
• Employee assistance program with free access to psychological, financial, legal and dietary advice.