Patient Services Assistant - Dialysis Centre

About the role

Fresenius Medical Care is hiring a Patient Services Assistant for its dialysis centre in Midland, Western Australia. The role supports the nursing staff in the clinic with non-clinical duties related to direct and indirect patient care, while acting as a team member who promotes the clinic's and company's values and goals.

Key responsibilities

• Protect patient rights by following privacy principles and delivering a high standard of care.
• Maintain cleanliness of the patient area, stock room and isolation rooms, and clean the exterior of dialysis machines, patient chairs and over-bed tables.
• Assist with basic food preparation, meal ordering, serving, distribution and collection of meals and refreshments for patients and visitors.
• Arrange patient transport to and from dialysis treatment.
• Restock consumables, monitor stock levels, order supplies, confirm deliveries, check inventory and documentation, and carry out stocktakes when requested.
• Collect and dispose of linen, rubbish and contaminated waste safely, and order and pack away linen.
• Assist the pathology lab in collecting blood samples and spinning blood before collection.
• Take part in quality improvement activities and promote a safe, secure and healthy workplace under the workplace health and safety policy.
• Engage in internal and external in-service activities to maintain skills and knowledge.

Required profile

• Completion of a Patient Service Assistant Certificate or equivalent qualification.
• Demonstrated commitment to quality improvement initiatives.
• Previous experience in a patient assistant role.
• Team player with strong communication, interpersonal and organisational skills, able to work independently and in a multidisciplinary team.

Required skills

• Knowledge of infection control and hygiene principles.
• Knowledge of work health and safety as it applies to the facility.
• Understanding of the quality improvement process and risk management obligations.
• Demonstrated skills in food preparation and presentation.
• Basic office skills such as filing and answering telephone enquiries, and basic computer literacy.