Parts Customer Service & Order Management Coordinator

About the role

Konecranes is seeking a customer‑focused Parts Customer Service & Order Management Coordinator to manage the end‑to‑end order lifecycle, from quote conversion through delivery and payment follow‑up.

Key responsibilities

• Provide responsive, customer‑focused service across all interactions, handling enquiries and providing accurate information.
• Process approved quotations into sales orders, ensuring correct pricing, product details, quantities and delivery requirements.
• Monitor daily order queues, prioritize activities and coordinate with Sales, Warehouse, Purchasing, Finance, Logistics and Operations to resolve discrepancies.
• Prepare delivery documentation, manage product returns and credits, and follow up on outstanding payments.
• Maintain accurate customer, order and transaction records and identify opportunities for process improvement.

Required profile

• 2‑3 years of experience in customer service, order management or sales support.
• Strong organisational, time‑management and communication skills with a proactive, problem‑solving attitude.

Required skills

• Experience with an ERP system such as SAP.
• Proficiency in Microsoft Outlook, Excel and Word.

What we offer

• Competitive base salary plus a 15% KPI‑based bonus.
• One day per week remote work after probation, employee share scheme and rewards program.