Part-Time Customer Service & Sales Consultant - Northland

About the role

Telstra is hiring a part-time Retail Customer Service & Sales Consultant for its Northland store in Melbourne. The consultant provides frontline support by helping customers choose products, activate services and troubleshoot basic issues, creating positive experiences through good communication and adherence to retail standards.

Key responsibilities

• Help customers find the right products and services for their needs
• Stay up to date with the latest gadgets and services and give informed advice
• Use consultative selling to meet and exceed sales targets and KPIs
• Work with the team to create a welcoming environment and support store goals

Required profile

• Great communication skills and a solution-oriented approach
• Sales drive and motivation to exceed targets
• Eagerness to learn and a resilient, positive attitude
• Customer-facing experience is a plus but not required

What we offer

• Pay of $34.36 per hour, with junior rates for those under 20
• Penalty rates: 25% extra after 6 PM on weekdays, 25% on Saturdays, 100% on Sundays and 150% on public holidays
• 12% superannuation
• 30% discount on Telstra services and offers with over 240 brands and partners
• 16 weeks of paid parental leave, plus other leave options and the option to buy up to 4 weeks of extra leave
• Over 17,000 learning programs via LinkedIn Learning and career development opportunities
• Flexible working hours, performance rewards and recognition programs

To apply, use the Apply Now button on the listing; applicants then follow the assessment steps sent by the hiring partner.