Part-Time Customer Service & Sales Consultant - Aitkenvale

About the role

Telstra is hiring a Part-Time Customer Service & Sales Consultant in Aitkenvale, with multiple part-time and full-time roles available. As a Retail Consultant, you give frontline support by helping customers choose products, activate services and troubleshoot basic issues, creating positive experiences through good communication and adherence to retail standards.

Key responsibilities

• Help customers find the right products and services to suit their needs
• Stay up to date with the latest gadgets and services and offer informed guidance
• Use consultative selling to meet and exceed sales targets and KPIs
• Work closely with the team to create a welcoming environment and support store goals

Required profile

• Great communication skills and a solution-oriented approach
• Sales drive and motivation to exceed targets
• Eagerness to learn and a resilient, positive attitude
• Customer-facing experience is a plus but not required

What we offer

• Hourly rate of $34.36, with junior rates for those under 20
• Penalty rates: 25% extra after 6 PM on weekdays, 25% on Saturdays, 100% on Sundays and 150% on public holidays
• 12% superannuation
• 30% off Telstra services and offers with over 240 brands and partners
• 16 weeks of paid parental leave, plus other leave options and the ability to buy up to 4 weeks of extra leave
• Over 17,000 learning programs via LinkedIn Learning and career development opportunities
• Flexible working hours, performance rewards and recognition programs

Applications are made online through the "Apply Now" button, followed by an assessment step with the partner HireVue.