Part-Time Customer Service Officer

About the role

Cleanaway, an ASX-listed waste management company that turns waste into resources and renewable energy, is looking for a part-time Customer Service Officer in Malaga, Western Australia. The role manages a high volume of customer interactions across several channels, with flexible hours of 15.2 hours per week between Monday and Wednesday.

Key responsibilities

• Manage high volumes of inbound calls, giving customers timely and professional assistance
• Coordinate and schedule hard waste collection bookings efficiently
• Respond to customer enquiries received by email and through the Cleanaway website, resolving them accurately and promptly
• Maintain and update customer records in the CRM system
• Collaborate with internal teams to ensure seamless service delivery

Required profile

• Previous customer service experience, preferably in a call centre environment (desirable)
• Strong verbal and written communication skills
• Ability to multitask and manage time in a fast-paced setting
• Proactive problem-solving approach and commitment to customer satisfaction

Required skills

• Proficiency with CRM systems
• Proficiency with Microsoft Office Suite

What we offer

• Flexible working arrangements
• Annual employee share plan offer
• Novated leasing option
• Optional flu vaccinations and EAP access
• Discounts on private health insurance and company discounts

The recruitment process includes reference checks and verification of qualifications, licences and right-to-work status. Applications close on 6 November 2026.