Real Estate Inside Sales Agent (Luxury Portfolio)

About the role

An established boutique luxury real estate agency in Australia is looking for a proactive, relationship-oriented Real Estate Inside Sales Agent (ISA) to manage outreach across its database of warm leads, past clients and property owners. The role focuses on building genuine connections rather than cold calling, and supports three top-performing sales agents by qualifying seller leads, nurturing relationships and scheduling property appraisals. It is a permanent, fully remote position with flexible hours Monday to Friday (7 hours per day, Australian business hours).

Key responsibilities

• Make outbound check-in calls to property owners and contacts in the agency's CRM database, asking about interest in selling, recent market activity and updated valuations.
• Qualify leads by identifying immediate selling intent, appraisal interest or projected transaction timelines over the next 6 to 12 months, using a warm, authentic tone.
• Book and confirm property appraisals, market updates and agent consultation appointments in the agents' calendars.
• Log call dispositions, contact details, property insights and follow-ups in the real estate CRM, and give lead status updates and call summaries to the lead agents.
• Represent the agency professionally and confidentially at every touchpoint.

Required profile

• 2+ years of proven outbound calling, appointment setting or lead qualification experience, ideally in real estate, property or high-value customer services.
• Excellent verbal English and a warm, adaptable phone manner.
• Self-starter who can manage their own calling sessions and meet consistent outreach goals.
• Preferred: experience supporting Australian real estate agents and knowledge of terms such as appraisals, vendor, off-market and private treaty.

Required skills

• CRM experience with real estate databases such as Agentbox, Rex, Propertybase or Vault RE.
• Cloud-based dialers such as Aircall, RingCentral or JustCall.
• Google Workspace, Microsoft 365 and Slack.

What we offer

• Permanent work from home.
• Immediate hiring.
• Health insurance coverage for eligible locations.
• Performance-based incentives linked to property listings and sales conversions.