Operations & Office Manager

About the role

The Operations & Office Manager will ensure the smooth running of daily office and operational activities at Shore Financial’s North Sydney office. This full‑time, on‑site position supports leadership, brokers and support staff in a high‑volume, fast‑paced mortgage brokerage environment.

Key responsibilities

• Oversee office administration, including scheduling, documentation and general coordination.
• Manage office equipment, supplies and facilities to maintain a professional workspace.
• Supervise reception and customer‑facing processes, ensuring visitors and clients receive timely assistance.
• Streamline internal communication, maintain records and assist with onboarding and training.
• Identify and implement process improvements to enhance operational efficiency.

Required profile

• Strong verbal and written communication with the ability to collaborate across teams.
• Proven experience in office or operations management, preferably in financial services or professional services.
• Excellent organisational and time‑management skills with attention to detail.
• Customer‑service orientation focused on delivering a positive experience.
• Relevant qualification in business administration, office management or equivalent practical experience.