Operations Manager - Product Care

About the role

Harvey Norman, Australia's largest retailer of lifestyle products with nearly 300 stores worldwide, is hiring an Operations Manager for its Product Care team. The role reports to the General Manager of Product Care and is based onsite at the Homebush West Corporate Office, with free on-site parking or a 10-minute walk from Flemington station. It is a full-time, fixed-term parental relief contract of up to 12 months.

Key responsibilities

• Work closely with the General Manager of Product Care to design improvements to systems and processes that support the Product Care program, with a strong focus on customer design.
• Analyse data to identify areas of process improvement in Australia and across international businesses.
• Develop business requirements and supporting documentation, including process maps, test scenarios and user materials.
• Manage end-to-end system and process improvements with internal and external stakeholders, covering testing, implementation and post-implementation review.
• Monitor ongoing the operational performance SLAs of third-party vendors.

Required profile

• Previous business analysis and project management experience.
• Project management and coordination experience, ideally within a system and process implementation environment.
• Proven stakeholder management experience.
• Ability to work to tight timeframes in a highly pressured, autonomous environment.
• Valid driver's licence with a good driving record; interstate travel may be required.

Required skills

• Strong business analyst skills, including creating and managing documentation.
• Ability to synthesise, analyse and interpret large amounts of data.
• Exceptional interpersonal, verbal and written communication skills.
• Strong problem-solving skills and attention to detail.

What we offer

• Novated leasing options for eligible employees.
• Company-paid parental leave for eligible employees.
• Access to Fitness Passport.
• Professional development and career progression.
• Discounted purchases on a range of products and services.