Operations Engineering Manager - Public Safety Communications

About the role

The Operations Engineering Manager leads and oversees a team of highly specialised engineers who deliver and support communication solutions for the Victorian Government and its agencies. The role sets goals, manages resources and ensures engineering solutions meet company objectives, while mentoring and training team members. It involves close work with the Operations Manager, Service Delivery Manager, NOC, product and programme management, systems integration, third-party contractors, vendors and finance and commercial teams.

Key responsibilities

• Design, evaluate and modify systems and architectures that meet customer and regulatory requirements, including software configuration for different customer setups.
• Provide technical leadership across APCO P25 radio systems, voice logging, networking and infrastructure, and Windows and Linux administration.
• Act as a technical escalation point for NOC, field and operations engineers.
• Oversee the operational health, security and maintenance of mission-critical public safety systems.
• Manage daily operations, oversee the asset lifecycle (tracking, planning, acquisition, implementation, testing, decommissioning) and identify and resolve issues using the ITIL framework.
• Maintain technical, procedural and as-built documentation, keep a skills matrix and mentor team members.
• Collaborate with cross-functional teams to meet contractual compliance and SLAs, report KPIs and SLAs, and act as technical representative in service reviews.
• Take part in an on-call rotation as a Major Incident Manager (MIM).
• Keep up with emerging LMR, RF and public safety technologies to shape the ASTRO P25 roadmap, update senior leadership on engineering performance and work with Cyber Security on security practices.

Required profile

• Tertiary qualification in engineering (telecommunications, electrical/electronic) or equivalent; eligibility for or membership of the Institution of Engineers Australia.
• Extensive experience leading engineering teams and delivering results on time.
• Substantial technical expertise in LMR systems, with a strong focus on ASTRO P25 and public safety communications.
• Desirable: ITIL Foundations V4 certification, familiarity with communication industry tools and methods, and mentoring experience.
• Problem-solving, customer focus, excellent communication, decisive decision-making, time management and travel under 10%.