Officer ICT Support Services

About the role

Gympie Regional Council is seeking an experienced ICT Support Officer to join its Service Desk team. The role provides first‑line technical assistance to around 650 internal and external customers across a range of hardware, software and network issues.

Key responsibilities

• Provide first‑level phone and remote support for Windows desktop operating systems, software, network, printing and hardware incidents.
• Install, configure and maintain telephone, mobile devices (iOS and Android) and audio‑visual equipment.
• Manage tickets in the ITSM tool, ensuring accurate data capture, resolution notes and SLA compliance.
• Participate in rostered shifts covering business hours from 6:00 AM to 6:00 PM, Monday‑Friday.

Required profile

• Passion for technology and strong customer‑service orientation.
• Ability to communicate effectively with a diverse range of staff and stakeholders.
• Commitment to continuous learning and obtaining relevant certifications.
• Current Queensland ‘C’ Class driver’s licence.

Required skills

• Experience with ITSM tools and ITIL methodology (e.g., ServiceDeskPlus).
• Proficiency in Windows desktop OS, Microsoft Office 365, Active Directory and Microsoft Exchange.
• Knowledge of cloud services such as Azure.
• Experience configuring Apple iOS and Android mobile platforms.

What we offer

• Annual salary starting at $86,068 plus up to 15% superannuation.
• Nine‑day fortnight and fortnightly RDO.
• Health and wellness programs, Fitness Passport access, salary sacrifice and packaging options.
• Long service leave after seven years and employee assistance program.