Office Manager – Melbourne

About the role

We are looking for an experienced Office Manager to keep the Melbourne office of Eastside Plumbing and Gasfitting running smoothly. The role is full‑time, on‑site and supports both our commercial and residential plumbing teams.

Key responsibilities

• Coordinate day‑to‑day office administration, including scheduling, record‑keeping and document management.
• Manage incoming calls and enquiries, providing professional customer service to clients.
• Support the field team with job bookings, documentation, compliance and communication between technicians, suppliers and clients.
• Oversee office equipment and supplies, and assist with invoicing and basic financial tracking.
• Implement and maintain office procedures that reflect the company’s values of honesty, reliability and transparency.
• Assist management with reporting, process improvements and other general administrative tasks.

Required profile

• Strong written and verbal communication skills with professional phone etiquette.
• Proven experience in office administration or a similar role, preferably within the trades, construction or plumbing sector.
• Excellent organisational abilities, attention to detail and the capacity to prioritise in a busy environment.
• Ability to work independently, maintain confidentiality and uphold company values.

Required skills

• Proficiency with Microsoft Office (Word, Excel, Outlook).
• Experience using Google Workspace (Docs, Sheets, Drive).
• Comfort with digital filing tools and standard office equipment such as computers and printers.