National Account Manager - Grocery

About the role

This highly visible role manages and grows key customer relationships while driving top-line performance and profitability. You will partner with internal teams and external stakeholders to strengthen market presence and deliver win-win outcomes for the business and its customers. The account covers Metcash, Emerging and Export.

Key responsibilities

• Take full ownership of Metcash, Emerging and Export accounts, delivering profitable sales growth
• Manage customer P&L performance, ensuring revenue and margin targets are met
• Build strong partnerships so customers see the company as their preferred partner in category growth
• Drive brand visibility, ranging and distribution across in-store and online channels
• Plan and run promotions, evaluating them by ROI, uplift and market dynamics
• Lead range reviews, tenders and new product launches
• Work with Marketing, Supply Chain, Finance and Category teams
• Ensure accurate forecasting and demand planning for base, promotional and NPD activity
• Provide performance analysis to support commercial decisions

Required profile

• 5+ years in a Key or National Account Management role in FMCG or OTC
• Relationship-driven, commercially minded, able to own conversations at a senior level
• Proven ability to build long-term customer relationships and negotiate mutually beneficial outcomes
• Organised and adaptable, able to manage competing priorities

Required skills

• Commercial and financial acumen, including P&L ownership and trade investment analysis
• Data interpretation and insight-to-strategy translation
• Excellent communication and stakeholder management

What we offer

• Volunteer leave and Birthday Leave
• Flexible working
• A collaborative, cross-functional environment