Mentor - Workforce Australia Program, Hervey Bay

About the role

IMPACT Community Services Limited, a community-owned organisation supporting vulnerable and marginalised people since 1978, is looking for a full-time Mentor to join its Workforce Australia program in Hervey Bay. The role focuses on intensive, personalised case management that helps clients build skills, gain experience and move into sustainable employment through regular support.

Key responsibilities

• Guide clients using a holistic, person-centred approach that addresses their individual barriers, strengths and goals.
• Develop pre-employment skills and job readiness through individual coaching, group activities and resilience workshops.
• Create and implement personalised work preparation and employment plans aligned to client needs and career goals.
• Support clients through education, training and vocational development to improve completion rates and employment outcomes.
• Collaborate with Recruitment Partners and employers to match client development with workforce and employer requirements.
• Maintain regular client engagement and meet KPI targets through ongoing contact, support service coordination and compliance with service delivery requirements.

Required profile

• Ability to engage, motivate and influence clients using active listening and coaching techniques to identify goals and overcome barriers.
• Ability to build strong relationships and collaborate with community services, networks and employment providers.
• Knowledge of employment services and the ability to quickly learn relevant programs and requirements.
• Experience monitoring client progress, coaching and mentoring clients to achieve employment and personal goals.
• Ability to work in a performance-driven environment, set priorities and consistently achieve outcomes and KPIs.
• A qualification in a relevant field such as Employment or Community Services would be desirable.

Required skills

• Strong communication skills, including rapport building, negotiation, advocacy, conflict resolution and client assessment.
• Coaching and mentoring skills.

What we offer

• Fortnightly rostered day off and a long weekend.
• Birthday bonus day off.
• Paid 2 hours per month to donate to a cause of your choice.
• Salary packaging up to $18,500 per year.
• Advancement opportunities, leadership programs with the Institute of Managers and Leaders and the Leadership Lab.
• Workplace chaplaincy and an external employee assistance program.
• Working with Children clearance reimbursement after completed probation.

To apply, submit a cover letter explaining why you are a good match, your current resume and the position description. Background checks, including a Working with Children check, may be required before employment.