Member Services Officer - Membership

About the role

The Australian College of Rural and Remote Medicine (ACRRM) is looking for a Member Services Officer to support its membership services and activities, aligned with the college's strategic direction. The role is customer service and administrative, based at the Brisbane Head Office, and is part of a busy, dynamic team.

Key responsibilities

• Process membership, student and Fellowship applications, and administer member requests and changes
• Support the annual membership renewals process, including renewal communications, payment enquiries and follow-up
• Respond to member and prospective member enquiries with timely, accurate information and support
• Maintain accurate member records, process documentation and ensure data integrity across relevant systems
• Support member acquisition, engagement, satisfaction and retention initiatives
• Prepare reports, monitor member activity and contribute to data audits and quality improvements
• Identify opportunities to improve processes, systems and the member experience
• Build and maintain positive relationships with members, colleagues and internal and external stakeholders

Applicants should submit a cover letter addressing the criteria and their resume; interviews are expected in the coming weeks.