Medical Secretary - Icon Cancer Centre Southport

About the role

Icon Cancer Centre Southport is looking for a Medical Secretary to join its administration team and help deliver patient care every day. The position is permanent and full-time, working weekdays only during operating hours of 7:30am to 6:00pm, Monday to Friday. The centre is located in Southport, Queensland.

Key responsibilities

• Welcome patients, update personal details and referrals, and keep medical records accurate and confidential.
• Work with the administration team so consultant and day hospital clinics run smoothly.
• Process hospital admissions, verify private health details and manage payments for excess and co-pays.
• Tell patients and their families about financial costs clearly.
• Mark patient arrivals and manage the waiting room for the medical practice and day hospital.
• Communicate with admission teams about treatment changes and eligibility, and liaise with external referrers and providers.
• Answer telephone calls and emails and respond to enquiries.
• Help the wider administration team with ad-hoc tasks.

Required profile

• Experience in a similar healthcare administration role.
• Knowledge of Medicare, DVA and private health insurance processes.
• Excellent organisational and time management skills.
• Clear, confident verbal and written communication.
• Customer-focused with an attention to detail.

Required skills

• Microsoft Word and Excel
• Totalcare and Charm programs

What we offer

• Competitive hourly rate
• Novated lease options and a rewards portal with discounts and cash back
• Employee assistance program with confidential counselling and support
• Development pathways and free online courses
• Paid parental leave