Medical Receptionist

About the role

Vision Eye Institute South Australia, one of Australia's largest providers of ophthalmic care, is hiring a Medical Receptionist for its Adelaide clinics. The role supports a seamless patient experience and helps clinical teams in a fast-paced environment, with a closing date of 5 December 2026.

Key responsibilities

• Provide warm, efficient and professional reception services to patients and visitors.
• Answer and manage phone and email enquiries in a timely and courteous way.
• Schedule appointments using Blue Chip and CRM systems in line with clinical protocols.
• Assist with patient intake, billing and scanning of medical records.
• Help with general administration to keep clinic operations running smoothly.
• Uphold privacy, safety and compliance protocols.

Required profile

• Receptionist or administrative support experience, ideally in a medical, allied health or specialist clinic.
• Working knowledge of medical terminology and familiarity with private health insurance processes (advantageous but not essential).
• Clear, compassionate communication over the phone and in person.
• Attention to detail and ability to manage several priorities.
• Team player who enjoys supporting colleagues.
• Current National Police Clearance, Working with Children Check and legal right to work in Australia.

Required skills

• Microsoft Office.
• Navigating patient management systems; experience with Genie is a bonus.
• Medical billing and invoicing, Medicare claims and Health Fund online eligibility checks.
• Answering patient queries by phone, email and face to face.

What we offer

• Purpose-led work improving lives through eye care.
• A collaborative culture of integrity, teamwork and accountability.
• Training and development opportunities in a leading medical practice.
• Stability within a trusted national organisation.