Business Support Officer (ASO3)

About the role

Randstad is seeking a proactive, highly organised and detail-oriented Business Support Officer in Adelaide to manage the end-to-end flow of communications and provide administrative support to the wider team. Acting as a key operational hub for the office, the role covers electronic document management, front-of-house customer service and liaison with key stakeholders. It is a temporary, full-time position.

Key responsibilities

• Manage high volumes of incoming and outgoing hard copy and electronic correspondence using an electronic document and records management system, including receipting, workflow allocation, tracking, reporting and archiving in line with public sector compliance standards.
• Pack and distribute all correspondence thoroughly and appropriately.
• Provide a professional reception service for visitors and telephone enquiries, following protocols and delivering a responsive, respectful experience.
• Build and maintain collaborative relationships with internal and external stakeholders.
• Identify ways to streamline administrative workflows, update operating procedures and help with special projects assigned by leadership.
• Handle sensitive information discreetly, in line with public sector ethics and safety standards.

Required profile

• Understanding of the machinery of government, including the roles and relationships between public sector agencies.
• Experience with record keeping platforms, workflow coordination and official record keeping, disposal and archiving standards.
• Ability to manage high-volume workloads, meet strict deadlines and adapt to changing priorities.
• Clear verbal and written communication, and the ability to handle complex or sensitive enquiries calmly and diplomatically.
• Integrity with confidential information and a team-first, collaborative approach.