Medical Administration / Reception Officer

About the role

Icon Cancer Centre Herston and 5D Clinics Brisbane are looking for a compassionate, highly organised Administration Officer to support patients throughout their treatment journey. As the welcoming face of the centre, you will be the first point of contact for patients, their families and healthcare professionals, working closely with the Administration Team Leader and the clinical team. The position is permanent, part-time or full-time, with weekday business hours only and flexible arrangements around preferred working days.

Key responsibilities

• Welcome patients, collect and enter personal details, complete admission paperwork with health fund checks and communicate financial costs clearly
• Schedule and organise patient appointments and day lists for consultants, and prepare consultation rooms and paperwork for each clinical session
• Ensure accurate collection of new patient information
• Answer telephone calls and respond to enquiries, and oversee the administration care path of all patients
• Monitor and assess the administration care path of patients
• Oversee the waiting room and respond to patient queries
• Handle ad-hoc administration and correspondence
• Communicate fee schedules and process patient invoicing and billing

Required profile

• Warm, organised person with a passion for helping others who thrives in a team environment
• Experience in a medical administration or reception role (preferred)
• Familiarity with Medicare, DVA and private health billing
• Basic understanding of medical terminology

Required skills

• Strong verbal and written communication
• Proficiency in Microsoft Word and Excel
• Excellent time management and attention to detail

What we offer

• Weekday-only schedule with no weekends
• Career development, online training and structured support
• Novated lease options, paid parental leave and wellness resources
• Rewards portal with discounts and cash back, and an Employee Assistance Program