Manager - Quality Engineering, Automation and Performance

About the role

The Manager - Quality Engineering, Automation & Performance leads the enterprise capability for quality engineering, automation, contract/API testing and performance engineering across Australia Post Technology. The role sets standards, frameworks and modern practices that help teams shift quality left, identify risk earlier and improve release confidence. It works across Enterprise Quality, Testing & Environment Services, Engineering, Architecture, Delivery and Operations, and gives direct leadership to Quality Engineering, Automation and Performance specialists.

Key responsibilities

• Define and lead the enterprise strategy, operating model, standards and roadmap for quality engineering, automation and performance, aligned to EQTES priorities.
• Drive shift-left quality practices, including testability, contract/API testing, automation-first delivery and early non-functional risk assessment.
• Contribute to business cases, vendor, sourcing and tooling decisions for quality engineering, automation, AI-enabled quality and performance testing.
• Standardise reusable frameworks, patterns and guardrails across legacy, modern and integrated platforms.
• Use data and insights to identify quality risks, duplicated effort, automation gaps and opportunities for enterprise capability uplift.
• Lead workforce planning, coaching, capability development, prioritisation and performance for the specialist team.

Required profile

• Significant experience leading quality engineering, automation, performance engineering or software testing capability in complex enterprise and agile environments.
• Proven experience establishing standards, frameworks, reusable patterns and governance for automation, API/contract testing and non-functional assurance.
• Strong vendor and partner management experience, including setting expectations, measuring outcomes and improving service performance.
• Ability to build relationships and influence across Quality, Engineering, Architecture, Platforms, Delivery and Operations, and to partner with managed service providers, technology vendors and external quality specialists.

Required skills

• Modern enterprise technology delivery, including automation, DevSecOps, API integration and AI-assisted quality and performance engineering.
• Understanding of the quality risks of complex digital and integrated environments.
• Knowledge of regulatory, security, privacy and operational resilience requirements as they apply to test automation, data use and non-functional testing.

What we offer

• Flexible and hybrid working, such as working from home two days per week.
• Growth and development through formal programs or mentorship.
• Team member discounts and offers.
• Evolving policies for flexible working, leave types and access to health and wellbeing resources.