Manager, Product Support - APAC

About the role

Lead and grow Ashby’s first Product Support team in the APAC region, shaping support operations and driving exceptional customer experiences.

Key responsibilities

• Build and scale a high‑performing team of Technical Support Specialists.
• Partner with Support leaders, Engineers, Product and Customer Success to develop support strategies and resolve escalated issues.
• Monitor KPIs, improve processes, and maintain support documentation.
• Drive professional growth and foster a positive team environment.

Required profile

• Proven experience leading B2B SaaS support organizations with a focus on excellence and empathy.
• Comfort with ambiguity, strategic foresight and hands‑on operational execution.
• Strong customer‑centric mindset and ability to advocate for both customers and the team.

Required skills

• Technical knowledge of complex B2B software, APIs and integrations.
• Experience with ticketing systems, analytics platforms and Help Center tools.
• Data‑driven decision making using support metrics and KPIs.

What we offer

• Competitive compensation with stock options and a 10‑year exercise window.
• Unlimited PTO (recommended four weeks per year) and education budget.
• Generous equipment, software and office furniture budget.