Manager Line 1 Risk

About the role

CommBank is hiring a Manager Line 1 Risk for its Chief Operations Office (COO) Retail Operations Line 1 Risk Advisory Team, based in the Sydney CBD area. The role sits in the Chief Controls Office (CCO) and advises the Retail Operations business on risk and compliance, strengthening the control environment across Everyday Banking Operations. It is a flexible hybrid arrangement with 50% office attendance expected.

Key responsibilities

• Incident and issue management: support Retail Operations in managing operational and compliance incidents, lead root cause analysis and resolution planning, and ensure timely closure and linkage to risks using tools such as IBM Open Pages (RiskInSite)
• Risk advisory and change management: advise senior stakeholders on ad hoc risk questions, lead risk assessments for business and product changes under the Change Management Risk Standard (CMRS), and embed risk mitigations early
• Controls and compliance: design, implement and assess controls, drive control uplift initiatives, maintain compliance arrangements and support control assurance activities
• Risk reporting and governance: draft reports, provide dashboards and trend analysis, improve data quality and support external assurance such as Line 2 reviews and audits

Required profile

• Proven experience in operational risk and compliance within financial services, ideally retail banking
• Tertiary qualification in risk, business or a related discipline; professional certifications are advantageous
• Strong communication and advisory skills, with the ability to influence and collaborate across business units and senior stakeholders
• Demonstrated ownership of risk outcomes

Required skills

• Control design, implementation and assurance, and issue management
• Familiarity with risk platforms such as IBM Open Pages (RiskInSite) and frameworks such as ORMF and CMRS