Manager Line 1 Risk

About the role

CommBank is hiring a Manager Line 1 Risk for its Chief Operations Office (COO) Retail Operations Line 1 Risk Advisory Team, based in the Sydney CBD area. The role is a flexible hybrid position with 50% office attendance expected, and suits an experienced manager with strong expertise in operational risk and compliance. You will act as a trusted advisor to the Retail Operations business, strengthening its risk and compliance capabilities and improving the control environment across everyday banking operations.

Key responsibilities

• Incident and issue management: support Retail Operations in managing operational and compliance incidents, lead root cause analysis and resolution planning, and ensure timely closure and linkage to risks using tools such as IBM Open Pages (RiskInSite)
• Risk advisory and change management: advise senior stakeholders on processes, systems and regulatory engagement, lead risk assessments for business and product changes under the Change Management Risk Standard (CMRS), and embed risk mitigations early
• Controls and compliance: design, implement and assess controls, drive control uplift initiatives, support control assurance, and maintain compliance with laws, regulations and industry codes
• Risk reporting and governance: draft reports, provide insights through dashboards and trend analysis, improve data quality and support external assurance activities such as Line 2 reviews and audits

Required profile

• Proven experience in operational risk and compliance within financial services, ideally retail banking
• Tertiary qualification in risk, business or a related discipline; professional certifications are advantageous
• Strong communication and advisory skills, with the ability to influence and collaborate across business units and senior stakeholders
• Demonstrated ownership and accountability in risk outcomes

Required skills

• Control design, implementation and assurance, and issue management
• Familiarity with risk platforms such as IBM Open Pages (RiskInSite) and frameworks such as ORMF and CMRS