Manager Family and Community Resilience

About the role

Centacare North Queensland, a not-for-profit organisation focused on the wellbeing and resilience of individuals, families and communities across North Queensland, is seeking an experienced Manager Family and Community Resilience based in Townsville. You will lead a portfolio of family support, early intervention and community resilience services, including Remote Area Integrated Family Support Services (RAIFSS), BRIDGE Family Support, youth support and community resilience initiatives.

Key responsibilities

• Lead and inspire multidisciplinary teams across North Queensland, fostering collaboration, accountability and professional growth.
• Drive quality, culturally safe and evidence-informed service delivery across family support, early intervention and community resilience programs.
• Build partnerships with government agencies, funding bodies, community organisations and other stakeholders.
• Oversee program performance and governance, including funding agreements, budgets, workforce planning, safeguarding, risk management and continuous improvement.
• Coordinate disaster recovery activities, staff mobilisation and initiatives that support families and communities during times of need.
• Identify emerging community needs and shape the development and sustainability of programs across the region.

Required profile

• Tertiary qualification in Social Sciences, Social Work, Psychology, Behavioural Sciences or a related discipline, with at least five years' experience in social or community services management.
• Demonstrated leadership experience in family support, early intervention, community-based or related human services programs.
• Experience in regional, rural or remote communities, and knowledge of the Human Services Quality Framework and government-funded service requirements (highly regarded).
• Current Queensland driver licence, or ability to obtain and maintain one.
• Ability to obtain and maintain a Working with Children Blue Card, NDIS Worker Screening Clearance and a satisfactory National Police check; applicants must have appropriate Australian work rights.

Required skills

• Program management, operational planning, service delivery, performance monitoring and continuous improvement.
• Child safeguarding, risk management and legislative requirements.
• Communication and stakeholder engagement, partnership building.
• Culturally safe, inclusive and strengths-based practice.

What we offer

• SCHADS Level 8 salary from $135,300 per annum plus superannuation.
• Salary packaging of up to $15,900 per annum through Eziway.
• Five weeks annual leave plus 17.5% loading, plus a birthday day off.
• Additional compassionate leave, service-based annual leave and a continuous employment bonus.
• Ongoing professional development and leadership opportunities.