Major Incident Manager – Sydney

About the role

The Major Incident Manager leads and coordinates end‑to‑end resolution of high‑priority (P1/P2) incidents, ensuring rapid service restoration and minimal business impact. The role demands strong leadership during crisis situations, proactive communication, and collaboration across technical, business, and vendor teams.

Key responsibilities

• Lead major incidents (P1/P2) from initiation through closure, ensuring rapid service restoration.
• Facilitate war‑room or bridge calls, coordinating multiple technical teams to resolve issues quickly.
• Perform impact analysis, accurate incident categorisation and prioritisation.
• Provide timely communication to stakeholders, deliver executive updates and produce post‑incident summaries.
• Ensure root‑cause analysis (RCA) is completed and documented.

Required profile

• Proven ability to lead under pressure during high‑severity incidents.
• Strong communication skills for interacting with technical, business and vendor teams.
• Experience coordinating cross‑functional teams in a fast‑paced environment.
• Attention to detail for impact analysis and incident documentation.

Required skills

What we offer

• Competitive annual salary between AUD 108,571 and AUD 119,893.
• Hybrid working model with flexibility based on case‑by‑case review.
• Opportunity to work for a globally recognised top employer in Australia.