Local Host - Punthill Maitland

About the role

Punthill Maitland, the newest hotel/apartments in the region, is looking for a Local Host. Reporting to the Super Host, you will be part of a small team creating lasting memories and exceptional experiences for every guest. The job is casual, based in Regional New South Wales.

Key responsibilities

• Deliver a high level of guest service at all touchpoints, from check-in and check-out to during the stay
• Solve complaints and problems creatively
• Act as a true host and local connection, advising guests on points of interest in the area
• Handle emergencies safely and professionally
• Explore ways to increase the number of returning and new guests
• Support the Super Host and Hotel Manager so the hotel runs to Veri-Best standard

Required profile

• Adaptable, enjoys variety and works with an ownership mindset
• Experience in a customer service role
• Ability to work as a team and independently
• Flexible to work various shifts, including weekends and public holidays on rotation (no overnight shifts)
• Approved Australian working rights (citizenship, permanent residency or visa with approved working rights)
• First Aid Certificate (or able to obtain it before starting)
• Responsible Service of Alcohol Certificate (or able to obtain it before starting)

What we offer

• National career growth opportunities and accelerated development in hotel management or corporate areas
• Onboarding and ongoing support, including the Fast-Track Hotel Management Development program
• Flexibility, job security and a relationship-focused culture
• Referral bonuses of up to $1000, accommodation discounts across the network and private health insurance discounts
• Employee Assistance Program access