Learning and Knowledge Manager

About the role

The Learning and Knowledge Manager leads the planning, coordination and delivery of community legal education and professional development for community members, community organisations, solicitors, financial counsellors, Centre staff and other stakeholders. Reporting to the Head of Service Delivery, the role promotes the Centre as an expert source for financial counsellors and community lawyers and helps spread awareness of its services. The position is based in Sydney, permanent and hybrid, full-time (part-time options considered).

Key responsibilities

• Plan, coordinate, deliver and evaluate community legal education and professional development activities.
• Identify emerging legal, policy and consumer issues and turn them into accessible training and capacity-building opportunities.
• Support staff in delivering high-quality training, presentations and educational resources.
• Develop, review and maintain internal and external educational materials, ensuring public-facing content is accurate, accessible and written in plain language across print, digital and website platforms.
• Build relationships with community organisations, sector partners, government agencies and training providers.
• Coordinate administrative processes such as scheduling, registrations, communications, record keeping and reporting, and keep records of training and resources.
• Monitor, evaluate and continuously improve education activities, and contribute to organisational projects, committees and change management.

Required profile

• Experience in community legal education, adult learning, community development, legal services, financial counselling or the not-for-profit sector.
• Experienced trainer, facilitator or educator able to engage diverse audiences.
• Knowledge of consumer, financial, social justice or community legal issues.
• Experience developing educational materials, training resources and online content, and evaluating programs and writing reports.
• Strong writer who communicates clearly in plain language; highly organised with good project coordination and administration skills.
• Skilled at building relationships, comfortable managing multiple priorities, and adaptable and self-motivated.

What we offer

• Salary of $115,000 - $120,000 for a full-time position.
• 4 weeks of annual leave plus 7 gifted leave days per year.
• 7-hour workday and a hybrid working model.
• Confidential Employee Assistance Program with free counselling.

Applications close on 5 November 2026; candidates submit a resume and cover letter through the application link.