Learning and Development Senior Specialist

About the role

The Learning and Development Senior Specialist designs, develops, delivers and evaluates practical training programmes across Bosta, focusing on employee onboarding, internal functional training and behavioural development. The role works closely with business leaders and subject matter experts to turn business knowledge, processes and operational requirements into structured learning experiences.

Key responsibilities

• Design and develop training programmes, presentations, facilitator guides, learning materials, exercises and assessments, translating business processes, SOPs, products and technical knowledge into clear content.
• Create interactive learning experiences using classroom activities, simulations, case studies, videos and digital tools, and regularly update materials.
• Design and deliver onboarding covering the business model, products, services, processes, values and culture, coordinate functional onboarding with department leaders and assess onboarding effectiveness.
• Deliver regular training across Commercial, Operations, Customer Experience and other functions, including behavioural training on communication, teamwork, customer centricity, problem-solving and supervisory skills.
• Partner with subject matter experts on technical and functional training and run refresher training after product, system, process or policy changes.
• Maintain a library of training content, run knowledge-sharing sessions, support Train-the-Trainer activities and contribute to learning paths for employee development and internal promotion.
• Run the internal training calendar, conduct pre- and post-training assessments, evaluate effectiveness through feedback and follow-up with line managers, and report coverage, completion and effectiveness.

Required profile

• Bachelor's degree in Human Resources, Business Administration, Education or a related field.
• 3-5 years of experience in corporate training, instructional design or Learning & Development.
• Proven hands-on experience in both training content development and delivery.
• Experience in technology, e-commerce, logistics, retail or fast-growing organisations is preferred.

Required skills

• Strong facilitation, presentation and communication skills in Arabic and English.
• Proficiency in PowerPoint and training design tools such as Canva, Articulate or equivalent.
• Ability to simplify complex business and technical information into practical learning materials.