IT Support Technician - Canning Vale & Perth CBD

About the role

Keller, the world's largest geotechnical specialist contractor, is looking for a proactive and adaptable IT Support Technician to join its national IT team on a full-time permanent basis. The role covers Canning Vale and Perth CBD and involves acting as the primary IT contact for the national workforce, partnering with management, end-users and global technology teams. Travel to Keller sites is required.

Key responsibilities

• Guide end users on incidents and service requests through the IT service system (ServiceNow)
• Troubleshoot, resolve and escalate incidents that cannot be fixed remotely
• Provide face-to-face, onsite and remote Level 1 and Level 2 support
• Handle ad hoc requests such as software troubleshooting and hardware installation
• Support Windows, Microsoft 365, Active Directory, printers and networks
• Manage IT assets, including tracking changes
• Process onboarding and offboarding, including device provisioning and inductions
• Support local and global projects and travel to sites when needed
• Take part in rostered weekend on-call support

Required profile

• 3-5 years' experience in a similar IT support role
• Experience in a service desk or equivalent IT support environment
• Strong face-to-face customer service and onsite support experience
• Customer-centric, resilient and solutions-focused approach
• Willingness to travel to sites and take part in weekend on-call rosters

Required skills

• ServiceNow or another ITSM platform
• Windows, Microsoft 365, Active Directory, printers and networks
• Preferred: ServiceNow, ADUC, Microsoft Azure, Microsoft Office 365, ITIL 4.0 Foundations, CompTIA certifications

What we offer

• Career development and training opportunities
• Competitive salary and employee benefits
• Above-industry paid parental leave
• Exposure to major projects across Australia with travel opportunities