IT Support Officer L2 – 6 Month Contract

About the role

Busways is seeking an experienced IT Support Officer Level 2 to join its National Support Office in Pymble. You will ensure the technology that underpins safe and reliable transport services runs smoothly every day.

Key responsibilities

• Provide technical support for IT incidents and service requests across the business.
• Act as an escalation point for complex issues, delivering timely resolutions.
• Support and administer Microsoft 365 applications, including Outlook, Teams and SharePoint.
• Configure, maintain and troubleshoot desktop hardware, mobile devices and peripheral equipment.
• Assist with network infrastructure administration – switches, routers and wireless access points.
• Monitor system performance, backups, alerts and overall infrastructure health.
• Maintain accurate technical documentation, knowledge articles and incident records.
• Support IT projects, system upgrades and continuous‑improvement initiatives.

Required profile

• Previous experience in an IT Support, Service Desk or Infrastructure Support role.
• Strong troubleshooting skills across desktop hardware, software and Microsoft 365 environments.
• Excellent verbal and written communication with a customer‑service focus.
• Understanding of networking fundamentals (switches, routers, wireless).
• Ability to work independently and contribute positively within a team.
• Australian citizen, permanent resident or holder of unrestricted work rights.

Required skills

• Microsoft 365 (Outlook, Teams, SharePoint)
• Desktop hardware troubleshooting
• Mobile device management
• Peripheral equipment support
• Network switches, routers and wireless access points
• System monitoring and backup management

What we offer

• Career growth opportunities
• Flexible work – up to two days remote per week and flexible start/finish times
• Supportive team culture with regular social events
• Free on‑site parking and staff shuttle service
• Fitness Passport discounts and employee assistance program