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This job expired on 14/07/2026. It no longer accepts applications.
IT Support Analyst – Level 1/2 Service Desk (2‑month contract)
Emmbr · Melbourne
Job description
About the role
This 2‑month contract (with possible extension) is for an IT Support Analyst to join a not‑for‑profit organisation in Melbourne South East. The role provides Level 1 service‑desk support both remotely and on‑site, assisting users with a range of devices and Microsoft technologies. You will be part of a collaborative IT team in a busy environment, ensuring timely resolution of technical issues.
Key responsibilities
- Deliver Level 1 customer service to users remotely and on‑site.
- Troubleshoot and resolve issues on desktops, notebooks and mobile devices.
- Record, update and track help‑desk incidents and service requests.
- Maintain clear communication with stakeholders at all levels.
Required profile
- 1‑2 years of IT support experience.
- Valid driver’s licence.
- Excellent communication skills and ability to work with senior stakeholders.
- Relevant IT qualification or related field.
Required skills
- Microsoft 365
- Exchange
- Teams
- Active Directory
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Emmbr
Melbourne
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