Insurance Claims Transformation Business Analyst

About the role

EY is building technology-enabled claims organisations and is looking for a technology-focused Senior Consultant or Manager to work with leading insurers on claims transformation. The role covers core platform transformation, digital workflow, AI, integration and data-driven solutions, combining hands-on solution delivery with workstream leadership and stakeholder engagement depending on level.

Key responsibilities

• Design and deliver future-state claims solutions across the end-to-end claims lifecycle, including FNOL, assessment, settlement, recovery and subrogation
• Perform and oversee business analysis and solution design, including requirements, process models, user stories and functional specifications
• Support and lead implementation of claims core platforms, with a strong focus on Guidewire ClaimCenter and its ecosystem
• Design and drive digital workflow, rules and automation to improve claims efficiency and customer outcomes
• Identify, shape and deliver AI-enabled claims use cases such as intelligent triage, straight-through processing, document ingestion and decision support

Required profile

• Experience in general insurance claims transformation, gained in consulting, insurer or system integrator environments
• Consulting experience (Big 4 or boutique), with the ability to manage stakeholders and, at Manager level, lead technology-focused workstreams

Required skills

• Strong hands-on experience with claims core systems, particularly Guidewire ClaimCenter, including implementations or upgrades
• Understanding of AI, automation and data-driven claims concepts, able to turn ideas into practical technology solutions
• Experience designing and working within modern claims technology ecosystems, including workflow, integrations and analytics

What we offer

• Career development with future-focused skills
• Flexible work arrangements
• A benefits package including a yearly wellness incentive, an extra 8 weeks of flex leave per year and family-friendly policies such as up to 26 weeks of gender-neutral paid parental leave
• A competitive salary open to negotiation depending on skills and experience