Inbound Sales Agent – Customer Service & Sales

About the role

Join a leading outsourced contact centre supporting ENGIE, a major Australian energy retailer. As an Inbound Sales Agent you will engage customers over the phone, present product options and guide them through the sales journey from enquiry to closure.

Key responsibilities

• Answer warm inbound calls from existing and prospective customers.
• Explain product benefits, features and pricing to help customers make informed decisions.
• Support the full sales cycle, from initial enquiry to final contract signing.
• Enter and maintain accurate customer information in the database.
• Provide a personalised, high‑quality customer experience throughout each interaction.

Required profile

• Strong written and verbal communication abilities.
• Confidence in building rapport with customers quickly.
• Motivation to meet individual and team sales targets.
• Excellent organisational skills and attention to detail.

Required skills

• Microsoft Office

What we offer

• Attractive hourly rate of $34.96 plus commission and superannuation.
• Casual role with the possibility of full‑time hours on a rotating Mon‑Fri roster.
• Ongoing training and development programmes.
• Discounted onsite staff parking and a collaborative, innovative culture.
• Weekly Friday social gatherings, fresh fruit, on‑site coffee machine and pool table.