Implementation Manager - Clover/POS

About the role

Fiserv, a global leader in fintech and payments, is looking for an experienced and highly organised Implementation Manager to coordinate the deployment and activation of Clover solutions for merchants across Australia. The role sits at the centre of coordination between merchants, logistics providers, installation technicians, sales teams and internal support functions, ensuring devices are delivered, installed and activated successfully. It is a highly operational, customer-facing role focused on installation readiness, deployment coordination, testing issue resolution, demonstration and training, and merchant experience.

Key responsibilities

• Manage high-value, large-scale merchant implementations from onboarding through to go-live.
• Act as the primary contact for merchants during deployment and installation.
• Coordinate delivery schedules, installation appointments and activation with logistics providers and field technicians.
• Track implementation progress and proactively manage risks, delays and escalations.
• Ensure merchants are ready for installation activation and coordinate issue resolution between merchants, technicians, vendors and internal teams.
• Support training and deployment initiatives such as integration and menu build.
• Support UAT and rollout by validating Clover applications, integrations, devices, printers and menu changes, documenting issues and coordinating resolution with development teams.
• Maintain implementation reporting and deployment tracking, and identify opportunities to improve processes and customer experience.

Required profile

• Experience in implementation, deployment, customer onboarding, service delivery or operations coordination.
• Demonstrated experience validating integrations, troubleshooting configuration and deployment issues, and coordinating resolution across product, development, support and vendor teams.
• Experience planning and executing application testing and UAT, documenting defects and coordinating release readiness, communications and rollout.
• Experience coordinating field services, installations, logistics or customer deployments.
• Ability to manage multiple activities and priorities at once, with strong organisational, planning and problem-solving skills.
• Nice to have: experience in payments, hospitality SaaS, retail technology, logistics or field services; working with third-party vendors, installation partners or logistics providers; managing customer implementation or onboarding programs.