Ignite Community Management Coordinator

About the role

The Ignite Community Management Coordinator will be the voice and ear of our brand, fostering a vibrant online community across social media platforms. You will engage with followers, monitor feedback, and ensure a positive, inclusive environment while tracking engagement metrics to inform strategy.

Key responsibilities

• Monitor and respond to social media interactions across all brand channels, including comments, direct messages, mentions, and public reviews.
• Professionally manage enquiries, compliments, and complaints, escalating complex issues to internal teams as needed.
• Monitor online reviews on platforms such as Google, Trustpilot, and Product Review, responding within 24 hours and flagging potential risks.
• Initiate meaningful conversations to build trust, identify trends, FAQs, and provide insights to the Content Lead.

Required profile

• Strong written communication skills with an empathetic, professional tone.
• Basic understanding of major social media platforms, particularly Facebook and Instagram.
• Attention to detail and problem‑solving ability to assess sentiment and escalate issues appropriately.
• Ability to work both independently and collaboratively within cross‑functional teams.

Required skills

• Experience with customer engagement tools such as Sprinklr or Hootsuite (preferred).

What we offer

• Ongoing skills development and career growth across a network of brands.
• Discounts on travel and other rewards through our program.
• Access to health, well‑being programs and financial advisory services.
• Swanky beachfront office in Broadbeach.
• Social events for networking, celebrating wins, and fun.
• Volunteer leave to give back to the local community.