HR Manager - Employee Experience & Retention

About the role

Better Rehab's Allied Health Clinicians provide community care across Australia, New Zealand and the UK, and the company wants to own the employee experience. The HR Manager leads and drives the retention strategy and defines the employee journey, reporting to the Director of People & Culture and collaborating with an experienced P&C leadership team. The role leads a team of 6 HR professionals spread across the country and in the Philippines.

Key responsibilities

• Define a long-term retention and employee experience strategy aligned with business growth, with buy-in from the Executive and Leadership Team.
• Lead national retention initiatives, using turnover, exit and engagement data to understand why people stay and leave.
• Map and continuously improve the employee lifecycle, from attraction and onboarding through probation, development, career pathways, recognition and offboarding.
• Build the capability of clinical and operational leaders through coaching, tools and leadership development.
• Oversee onboarding, performance management and professional development, and strengthen the employer value proposition and employer brand.
• Run the annual engagement survey, interpret results and own the follow-up action plan.
• Turn strategy into action with clear priorities, KPIs and accountability, and lead, coach and develop direct reports.
• Ensure compliance with employment, IR and WHS legislation and the NDIS Practice Standards, and take part in NDIS and ISO audits.

Required profile

• Proven track record of designing and delivering retention and employee experience strategies that improve retention and/or engagement.
• Experience leading a P&C or HR function across the employee lifecycle, including talent, engagement, performance, L&D and employee relations.
• Strong coach, influencer and collaborator, able to bring leaders and a senior P&C team along.
• An understanding of the NDIS Practice Standards, or experience in a similar regulated, people-services environment, is highly regarded; experience supporting clinical leaders across a dispersed, multi-site workforce is a strong advantage.
• Undergraduate degree in Psychology, Business, Human Resources or a related field, or equivalent experience.
• NDIS check, Working with Children Check and Police Check, or willingness to obtain them; employment eligibility within Australia.

What we offer

• Flexible working with a WFH structure, office and remote options, and the ability to work from multiple parts of the country.
• National opportunities: over 40 offices across Australia, with the option to transfer interstate.
• Paid parental leave, study leave and more.
• Wellness days and access to confidential support services.
• Regular team and social events, and exclusive partnership discounts and benefits.